Refund Policy
Thanks for shopping at Vchain Store.
If you are not entirely satisfied with your purchase, we’re here to help.
| Wrong Products | Unwanted Products | Faulty Products | |
| Refund Window | 48 hours from delivery date | 14 days from delivery date | 30 days from delivery date |
| Administration Fee | No Fee | No Fee | No Fee |
| Refund Times | Usually 2 – 7 days | Usually 2 – 7 days | Usually 2 – 7 days |
| Where to receive the refund | Your original method of payment | Your original method of payment | Your original method of payment |
| Item Condition | New | New | New/ Lightly Used |
| Refund/ Exchange | Full Refund/ Free Exchange | Full Refund/ Free Exchange | Full Refund/ Free Exchange |
Refund
Wrong Products:
Please contact us within 48 hours upon receiving your product.
Please note that Vchain Store will confirm your refund within 2 business days.
Order is deemed received without issue after 48 hours of the delivery.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Unwanted Products:
Please contact us within 14 calendar days upon receiving your product.
Please note that Vchain Store will confirm your refund within 2 business days.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Faulty Products:
Please contact us within 30 calendar days upon receiving your product.
Please note that Vchain Store will confirm your refund within 2 business days.
To be eligible for a refund, your item must be either unused and in the same condition that you received it, or are lightly used or opened.
Refund Fee
No fee will be charged for a refund.
If the refund products is deemed to be handled or used excessively, we reserve the right to reduce the refund amount.
How to Refund?
There are 2 ways to request a refund, you only have to pick 1 method to do:
- Email us at Service@vchainstore.com
- Filling the Contact Form
To speed up the process, please include below information in the email/ contact form:
- Refund Reason: Unwanted/ Wrong Products/ Damaged on Arrival/ Faulty Products
- Order Number:
- Picture/ Video of (wrong/ damaged/ faulty) products:
- Special request/ extra message:
If you have submitted a return request, you do not have to submit a refund request.
When & Where to Refund?
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Refunds to credit/debit cards usually takes 2-5 business days, however it can take up to 30 days depending on the card company involved.
For PayPal, it usually takes 2-7 business days for the money to become available in your PayPal balance.
Return
In most cases, customer have to return for a refund, you do not have to fill in the contact form or email us twice.
For more information about return, please refer to Return Policy.
Contact Us
If you have any questions on how to return your item to us, contact us.