Shipping Policy
Thank you for visiting and shopping at Vchain Store. Following are the terms and conditions that constitute our Shipping Policy.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment method | Cutoff Time | Handling Time | Shipping time | Shipment cost |
| Free Shipping | 7:00 AM (GMT+08:00) | 1 – 2 business days | 5 – 8 business days | Free |
| Insured Shipping | 7:00 AM (GMT+08:00) | 1 – 2 business days | 5 – 8 business days | £6 |
| Fast Shipping | 7:00 AM (GMT+08:00) | 1 – 2 business days | 2 – 4 business days | £6 |
| Fast & Insured Shipping | 7:00 AM (GMT+08:00) | 1 – 2 business days | 2 – 4 business days | £11 |
| Out of UK Shipping | 7:00 AM (GMT+08:00) | 1 – 2 business days | 5 – 8 business days | £30 |
Delivery delays can occasionally occur.
Shipment processing time
All orders are processed within 6 – 10 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Insured Shipping
In most case, couriers only cover up to £100 for loss or damage.
For Insured Shipping orders, Vchain Store will cover the physical loss or damage of the goods by the courier up to the product value. It is possible to receive a replacement or the refund of the product price.
Cutoff Time
Orders placed at 7:00 AM (GMT+08:00) or later will be processed the next day.
Below please find the local cutoff time in each country,
France: 1:00 AM
Germany: 1:00 AM
Hong Kong: 7:00 AM
Spain: 1:00 AM
United Kingdom: 12:00 AM
Deliverable Addresses
Vchain Store ships to addresses within Australia, France, Hong Kong, Spain, United Kingdom.
How We Ship
Courier might change without notification
France: Colissimo
Germany: DHL
Hong Kong: Hongkong Post
Spain: Correos
United Kingdom: Royal Mail, DPD
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 7 business days.
Customs, Duties and Taxes
Vchain Store make customs clearance arrangements on your behalf for the goods in your order. The prices shown on this website reflect the final payment amount of having your order shipped to your door, which doesn’t include any hidden fees or customs delays.
Vchain Store will not be held liable for any customs related payments until 3 months of obtaining the goods and clearing customs.
Loss or Damage
If your products lost during shipping or you received your order damaged, please contact us to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return Policy provides detailed information about options and procedures for returning your order.